Refund policy

Return and Refund Policy

Last Updated: May 6, 2026

At LorvetaMarket, we want you to be completely satisfied with your purchase. Because we offer a wide variety of items across multiple product categories, we have established a clear, comprehensive Return and Refund Policy to ensure a consistent and reliable experience for our customers worldwide.

This policy applies to all products purchased directly through our online store (LorvetaMarket.myshopify.com).

1. The 30-Day Return Window

You have exactly 30 days from the date your package was delivered to request a return or an exchange. If 30 days have passed since your delivery date, we unfortunately cannot offer you a refund or an exchange.

Return Eligibility Requirements

To qualify for a successful return and refund, your item must meet the following strict criteria:

  • The product must be in its original, brand-new condition (unworn, unused, unwashed, or unaltered).

  • The product must be inside its original packaging with all protective materials, tags, accessories, and instruction manuals fully intact.

  • You must provide the receipt, order confirmation email, or proof of purchase.

Non-Returnable Items

For hygiene, safety, and operational reasons, the following categories of items are exempt from being returned:

  • Perishable goods or items with a limited shelf life.

  • Personal care, cosmetic, or intimate hygiene items if their original seals are broken.

  • Customized, personalized, or made-to-order goods.

  • Downloadable software products, digital licenses, or opened media/software packs.

2. Return Shipping Fees & Cost Responsibilities

Responsibility for return shipping costs depends entirely on the reason for your return. Please review the matrix below carefully:

Reason for Return Return Shipping Cost Restocking Fee
Defective, Damaged, or Wrong Item (Our Fault) Paid by LorvetaMarket No Restocking Fee (£0.00)
Customer Remorse (Changed mind, wrong size, no longer wanted) Paid by Customer No Restocking Fee (£0.00)

Please Note: LorvetaMarket does not charge any hidden restocking fees. If your return meets our standard criteria, you will receive your full refund minus only the direct return shipping costs if applicable.

3. Step-by-Step Return Process

To ensure your return is logged and tracked efficiently, please follow these operational steps:

  1. Initiate your Request: Email our customer support team at Contact@VLorvetaMarket.com or call us at +44 2088314200. Please provide your full name, order number, and a brief description of why you want to return the item. If the item arrived damaged or defective, please attach a clear photograph.

  2. Receive Authorization: Once our team verifies your order timeline, we will issue a Return Merchandise Authorization (RMA) along with the precise return warehouse address instructions. Do not mail packages back to our administrative office address without prior approval.

  3. Package Safely: Place your item securely back into its original product packaging and place it inside a shipping box.

  4. Ship the Item: Mail the package back to the designated warehouse using a local trackable shipping carrier of your choice. We strongly advise using a shipping service that provides a tracking number, as we cannot guarantee receipt of untracked packages.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If an item is defective, damaged, or if you received the incorrect product, please reach out to us at Contact@VLorvetaMarket.com within 48 hours of delivery.

Once we verify the defect or mistake, we will arrange for a prepaid return shipping label at our expense and prioritize a fast replacement order or a complete refund, including any original shipping costs paid.

5. Refund Processing Time (14 Days)

Once your returned package is delivered to our fulfillment warehouse, it undergoes a dedicated inspection process to verify its original condition.

  • Inspection Period: This inspection takes 1 to 3 business days from arrival.

  • Approval & Processing: We will notify you via email regarding the approval or rejection of your return.

  • The 14-Day Guarantee: Once approved, your refund will be finalized and sent back to your original payment method (e.g., credit card, debit card) within 14 business days.

Please note that your banking institution, credit card issuer, or processing gateway may require additional transactional clearing days before the funds post to your active account balance.

6. Store Operations & Shipping Context

To help you verify original delivery timelines against your return window, our logistics framework operates globally across the following schedule:

  • We ship to all countries worldwide.

  • Order Processing/Handling: 0 - 1 Business Day (Monday – Friday)

  • Shipping / Transit Time: 1 - 2 Business Days (Monday – Friday)

  • Total Estimated Delivery: 1 - 3 Business Days

7. Official Contact Matrix

For any clarity on procedures, product tracking, or return updates, you can contact our administrative support channels directly:

  • Store Name: LorvetaMarket

  • Online URL: LorvetaMarket.myshopify.com

  • Support Email: Contact@VLorvetaMarket.com

  • Direct Phone Line: +44 2088314200

  • Registered Office Address: 5 George St, Watford, England WD18 0SQ, United Kingdom

  • Our Business Hours: Monday to Friday, 8:00 AM – 10:00 PM (GMT)